Jessica Chen
“Embrace the mess of design“
Jessica Chen
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Facilitation
I’m an active member in Facilitation Lab’s San Francisco chapter, where I refine my facilitation skills and collaborate with other expert practitioners. These sessions blend practical methods using real-world examples, so participants leave with insights they can apply immediately in their own work.
What I care about
Mission-driven work. Teams with grit, humor, and heart. Making software easier to use (not harder). Accessibility as a non-negotiable. Evidence-backed design choices and a sense for creativity.
Certifications
2025 | Certified Scrum Product Owner, Scrum Alliance
2022 | UX Certification,
Nielsen Norman Group
Fun fact:
I met my husband at a concert 12 years ago. Listening to live music is one of our favorite things.
Design Philosophy
Good design solves worthy problems, explores the relationships between things, and leaves you wanting to come back.
Awards
April 2025 | HMH Standing Ovation Award for Product Design Excellence
Given to employees who exemplify company values and drive innovation.